Privacy Policy

1. Who We Are

MySolothurn is an independent travel media platform focused on helping users navigate Interrail travel in Europe. We operate from Europe and comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

If you have any questions or requests, you can contact us at:
📧 [email protected]

2. What Personal Data We Collect

We collect personal data to help us operate, improve, and secure our website and services. This includes:

a. Information You Voluntarily Provide

Contact Forms & Email Enquiries: Name, email address, and any details you provide in your message.
Newsletter Signup: Your email address and consent to receive marketing communications.

b. Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages.
Cookies & Similar Technologies: We use cookies and pixels to personalise content, measure performance, and improve user experience (see Section 6).

3. How We Use Your Data

Your information is used for legitimate business interests, including:

Responding to enquiries or messages you send us
Sending newsletters (if you opt in)
Improving website design, speed, and user experience
Analysing trends, behaviour, and traffic through aggregated, anonymised data
Preventing fraud, abuse, or security risks

We do not sell, rent, or share your personal data with third parties for direct marketing purposes.

4. Legal Basis for Processing (EU Users)

Under GDPR, we rely on the following legal bases to process your data:

Consent: For email newsletters and optional cookies
Contractual obligation: To respond to your enquiries or fulfill your requests
Legitimate interest: To operate and improve our website efficiently
Legal obligation: When required to comply with legal responsibilities

5. Who We Share Your Data With

We only share your personal data with trusted service providers who help us operate our website. These include:

Email Marketing Platforms (e.g. Mailchimp, Brevo): to manage newsletter subscriptions
Analytics Tools (e.g. Google Analytics): to understand how users interact with our site
Web Hosting Providers: to ensure our site is up and secure

All third-party providers are GDPR-compliant and only process data as instructed by us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for site functionality, performance tracking, and content optimisation.

Necessary Cookies: Enable basic site features (e.g. page navigation, security).
Analytics Cookies: Help us understand user behaviour and traffic patterns.
Marketing Cookies: Only used with explicit consent to tailor advertising or newsletter campaigns.

You can manage or disable cookies at any time via your browser settings. For a full breakdown, refer to our Cookie Policy.

7. How We Store and Protect Your Data

We implement appropriate technical and organisational measures to secure your data, including:

Secure hosting environments
Data encryption and access controls
Regular audits and security reviews

Data is retained only as long as necessary for the purposes outlined in this policy, or as required by law.

8. International Data Transfers

As we operate online, some data may be stored or processed outside your home country. Where this occurs, we ensure such transfers comply with GDPR or equivalent safeguards, including use of Standard Contractual Clauses (SCCs) with third-party providers.

9. Your Rights

Under applicable laws (including GDPR), you have the right to:

Access the personal data we hold about you
Request correction of incorrect or outdated data
Request deletion of your data (“right to be forgotten”)
Object to processing or restrict how we use your data
Withdraw consent at any time (e.g. unsubscribe from emails)
Lodge a complaint with your national Data Protection Authority

To exercise your rights, email us at [email protected]. We respond to all requests within 30 days.

10. Children’s Privacy

MySolothurn is not intended for users under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us immediately.

11. Changes to This Privacy Policy

We may update this policy occasionally to reflect legal updates or changes to how we handle data. Any updates will be posted on this page with a revised “Effective Date.”

We encourage you to review this page periodically.

Contact Us

If you have questions, requests, or concerns related to your personal data or this policy, contact us at:
📧 [email protected]